Help & FAQs
At Jessie's Home, we believe that exceptional design deserves exceptional service.
Our FAQ page is here to provide you with elegant, straightforward answers to your most pressing questions — from craftsmanship and materials to white-glove delivery, returns, and product care.
Whether you're curating a timeless living space or refining the details of your home, we’re here to ensure a seamless and elevated shopping experience.
Orders & Payments
How can I place an order?
Simply browse our curated collections, add your desired items to the cart, and proceed to checkout. Our seamless checkout process ensures a refined and secure experience from start to finish.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Shop Pay. All transactions are encrypted and 100% secure.
Can I modify or cancel my order after placing it?
We begin processing your order immediately to ensure timely delivery. If you need to make changes, please contact our concierge team within 2 hours of purchase. After this window, we cannot guarantee modifications.
Do you offer gift cards?
Yes. Jessie's Home digital gift cards are available and make for a thoughtful gesture. They can be delivered instantly or scheduled for a future date.
Shipping & Delivery
Where do you ship?
We proudly ship across the United States. For international shipping inquiries, please contact our customer service team.
How much does shipping cost?
We’re happy to offer free shipping on all orders within the USA—no minimum purchase required. Whether you're ordering something small or stocking up, you won’t pay a dime for standard shipping. We believe in keeping things simple and affordable, so there are no hidden fees or surprise charges at checkout. Just place your order, and we’ll take care of the rest!
How long does delivery take?
Most in-stock items ship within 2–8 business days. For custom pieces, delivery may take 4–6 weeks. Estimated delivery times are shown on each product page.
Will my furniture be assembled upon delivery?
White-glove delivery, including in-room placement and assembly, is available for select items. This option will be presented at checkout if applicable.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking link. You can also log in to your Jessie's Home account to view the status of your order.
Returns & Exchanges
What is your return policy?
We accept returns of eligible items within 30 days of delivery. Returned products must be in original condition and packaging. Please note that custom or made-to-order pieces are final sale.
How do I initiate a return?
To initiate a return, please contact our concierge team at hello@jessieshome.com or through our contact form. We'll guide you through the process and provide a return shipping label, if applicable.
Product Information
Are your products sustainably made?
At Jessie's Home, we are committed to conscious luxury. Many of our collections are crafted using sustainably sourced materials and eco-friendly practices.
Do you offer custom furniture?
Yes. Select pieces can be customized in terms of fabric, finish, and dimensions. Look for the "Customizable" badge on product pages or reach out to us for bespoke inquiries.
Account & Support
Do I need an account to place an order?
No account is required, but creating one allows you to enjoy a more personalized shopping experience, track orders, and save favorites.
How can I contact customer support?
You can reach us through our contact form. Our concierge service is available Monday to Saturday, 9 AM – 6 PM EST.