Help & FAQs
At Jessie's Home, we believe that exceptional art deserves exceptional service. Our FAQ page is designed to provide clear, refined answers to your most important questions — from quality and materials to shipping, returns, and care.
Whether you’re curating a gallery wall or selecting a statement piece, we’re here to ensure a seamless and elevated shopping experience.
Orders & Payments
How can I place an order?
Simply browse our curated collections, add your desired items to the cart, and proceed to checkout. Our seamless checkout process ensures a refined and secure experience from start to finish.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay and Shop Pay. All transactions are encrypted and 100% secure.
Can I modify or cancel my order after placing it?
We begin processing your order immediately to ensure timely delivery. If you need to make changes, please contact our concierge team within 2 hours of purchase. After this window, we cannot guarantee modifications.
Do you offer gift cards?
Yes. Jessie's Home digital gift cards are available and make for a thoughtful gesture. They can be delivered instantly or scheduled for a future date.
Shipping & Delivery
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking link. You can also log in to your Jessie's Home account to view the status of your order.
Where do you ship?
We proudly ship across the United States. For international shipping inquiries, please contact our customer service team.
How much does shipping cost?
We’re happy to offer free shipping on all orders within the USA—no minimum purchase required. Whether you’re ordering a single piece or multiple items, you won’t pay a dime for standard delivery. For faster service, we also provide priority shipping at an additional cost, calculated at checkout. No hidden fees or surprise charges—just place your order and we’ll take care of the rest!
How long does delivery take?
Standard shipping orders are delivered within 5–8 business days. For faster delivery, priority shipping is available with an estimated timeline of 4–6 business days. Estimated delivery times are based on business days (Monday through Friday, excluding holidays).
Please note that during peak periods, such as sales events or high-volume seasons, shipping may take longer due to increased demand or delays from shipping providers.
We always do our best to deliver on time, and you can track your order using the tracking number sent to your email.
Will my art arrive ready to hang?
Yes! All artwork arrives ready to hang right out of the box. No assembly or extra steps are required. Simply unwrap, place, and enjoy.
Which shipping carriers do you use?
We ship all orders with trusted carriers, primarily UPS and USPS, to ensure fast and reliable delivery.
Returns & Exchanges
Do you offer exchanges?
Yes, we offer an instant exchange within 24 hours of placing your order. If you contact us within this time frame, we can update or swap your item before it ships.
After 24 hours, your order will already be in production or transit. In this case, you’ll need to wait for delivery and then request a return if you’d like to exchange your item. Please note that returned products must meet our return requirements. For full details, check our Return Policy.
What is your return policy?
We accept returns of eligible items within 30 days of delivery. Returned products must be in original condition and packaging. Please note that custom or made-to-order pieces are final sale. For more information, please check our Return Policy.
How do I initiate a return?
To initiate a return, please contact our concierge team at hello@jessieshome.com or through our contact form. We'll guide you through the process and provide a return shipping label, if applicable.
Product Information
What makes your pieces museum-grade?
Each artwork is crafted to the highest standards of fine art reproduction. We use archival, premium materials designed to preserve vibrancy and detail for decades without fading.
Every piece is meticulously produced in the USA, embodying timeless elegance and enduring beauty.
Are your products sustainably made?
At Jessie's Home, we are committed to conscious luxury. Our collections are crafted using sustainably sourced materials and eco-friendly practices.
Will the print colors match what I see on my screen?
Colors on your screen are a close representation of the final product, but because every monitor displays colors differently, slight variations may occur.
Do you offer other formats for your artworks?
We only offer our artworks in the formats available on our website. At this time, we do not provide any other formats beyond what is listed online.
Do you offer custom canvas art?
Yes. We offer custom canvas art on demand. Please contact us for more information.
Account & Support
Do I need an account to place an order?
No account is required, but creating one allows you to enjoy a more personalized shopping experience, track orders, and save favorites.
Are my personal and payment details safe?
Yes, absolutely. Your customer account is securely hosted on Shopify, one of the world’s leading e-commerce platforms. We also use the safest and most trusted payment methods to ensure your data and transactions are fully protected.
How can I contact customer support?
You can reach us through our contact form. Our concierge service is available Monday to Saturday, 9 AM – 6 PM EST.
Artist Partnership
How can I collaborate with you as an artist?
We love discovering new talent. If you’re an artist interested in featuring your work on our website, please reach out to us through our Contact Page. Our team will review your submission and get back to you with more details.
Do you accept international artists?
Yes. We welcome submissions from talented artists all around the world. Our platform is open to international creators, and we handle the production and shipping process directly from the USA. This means you can focus entirely on your art while we take care of bringing it to customers worldwide.